Introduction
• The website www.galedltd.com (the “Site”) is operated by “Gal’ed Memorial Manufacturing Ltd” (company number 510554215, registered business, referred to as “the Company”).
• The terms in this document are written in masculine form for convenience only, and the terms apply equally to all genders.
• The purchase through the Site is subject to the terms outlined in this document. You are requested to read this document carefully in full.
• By purchasing a product on the Site, you declare that you have read, understood, and agreed to the terms of this document.
• “Products available for purchase on the site”.
• Business days are weekdays, from Sunday to Thursday, excluding Fridays, Saturdays, holiday eves, and intermediate days of holidays.
General
The website serves as a virtual store for the sale of signage and memorial products and is owned by the Company.
For any questions, clarifications, or inquiries, you can contact the customer service of the Company at [email protected] or call 03-9310311.
This document is the legal basis for orders and browsing on the Site and exclusively regulates the relationship between the Company and the Site’s visitors and/or orderers.
Anyone making an order or purchase through the Site declares that they have read and agreed to the terms and conditions of this document and that they will not have any claims or demands against the Site, the Company, the website management, or its employees regarding the terms and conditions of this document.
The Company reserves the right to modify the terms from time to time at its sole discretion without prior notice.
The product prices include VAT according to the law.
The computer records of the Company alone, regarding the actions performed on the Site, will constitute prima facie evidence of the accuracy of the actions.
The images of products displayed on the Site are for illustration purposes only and are not binding. It is agreed and clarified that the Company will do its best to present accurate images to its customers.
The Company does not guarantee that it will keep stock of all the models shown on the Site.
The Company makes every effort to ensure the information displayed on the Site is complete and accurate; however, there may be inaccuracies or errors, and the Company will not be responsible for them.
All prices on the Site are in New Israeli Shekels, including VAT if applicable, and do not include shipping fees.
The website management may update product prices and shipping rates from time to time without prior notice. The price valid for an order is the price published at the time of completing the order process (including submitting credit card details).
The website management may offer promotions, benefits, and discounts. The management may stop, replace, or modify these promotions without prior notice.
The terms of use apply to the use of the Site and its services through any computer or communication device (such as a mobile phone, handheld computers, etc.), and they apply to the use of the Site both through the internet and through any other network or communication means.
Upon updating the shopping cart, the Company reserves the right to send a reminder to the customer regarding the abandoned cart via email/WhatsApp to the email address or phone number provided.
The user undertakes and confirms that any materials uploaded by the Company to the Site, including product images ordered by the user, do not violate any law. This includes not infringing on an individual’s privacy or causing defamation.
Placing Orders Through the Site
- The Site management will not use customer details except in accordance with the Site’s privacy policy, which is an integral part of these terms.
- Once the order is made by the customer, the Company will check the credit card details, and once the order is confirmed by the credit card companies, a notification will be sent to the customer that the transaction has been approved.
- The order details as entered by the customer on the order form and the transaction records in the Company’s systems will serve as final and conclusive evidence of the correct process.
- If the transaction is not approved by the credit card company, the customer will be notified and will need to provide an alternative payment method.
- The purchase confirmation is conditional on the product being in stock at the time of the order. However, if it is not stated that the product is out of stock and the product was not removed from the Site before the order is placed, the Company is not obligated to sell the product, and the customer will have no claim for damages or any other type of claim against the Company.
- Every customer will be able to place an order and choose a delivery destination by updating the destination in the order form, which will be saved as the customer’s preferred destination in the Company’s database.
- It is emphasized that the Company may refuse to approve an order for any reason at its sole discretion, including cases such as:
• If false details were provided during registration,
• If actions or omissions were made that harm or may harm the Site, the site management, or third parties,
• If the Site’s services were used for unlawful activities,
• If the terms of this agreement or any binding documents are violated,
• If there is an outstanding debt to the Company that has not been settled.
Order Placement and Modifications
The user is solely responsible for the order and is required to review all details, including product characteristics, text, images, and design before confirming the order. No changes can be made after the order is confirmed.
Order Confirmation and Payment
Once payment details are entered, a confirmation email will be sent. This confirmation does not obligate the Company to supply the products but simply acknowledges the receipt of the order. If it turns out that the customer’s credit card is invalid or that the requested product is out of stock, the Company will contact the customer to complete or cancel the transaction.
Cancellation Policy
- The terms of this section are subject to the Consumer Protection Law, 1981 (hereinafter: the “Law”).
- The user understands and agrees that the products on the Site are custom-made based on the user’s order and, therefore, the order cannot be canceled once the confirmation has been sent. No refunds or credits will be issued for an order once it is confirmed.
Delivery and Shipping
- Product delivery is made through external courier services or Israel Post. The Company has no control over the actual delivery or the timing of delivery.
- Shipping fees will be displayed at the end of the order process and charged at the time of the order. For installment transactions, the shipping fee may be collected with the first payment.
- The Company guarantees to pack and ship the orders within 14 business days, excluding Fridays, Saturdays, and holidays.
- Delivery times are as per the standard practices of the courier services.
- If the shipping address is in a location where courier delivery is not available, the Company will contact the customer to arrange an alternate address.
Company’s Responsibility
- The Company is not responsible for any direct or indirect damages caused to the user or a third party due to the use or purchase through the Site, except in cases where the transaction was not according to these terms.
- The Company is not responsible for any errors in item descriptions, images, or prices.
- The images on the Site are for illustration purposes only and may differ from the actual products.
- The Company will not be responsible for any damage that exceeds the value of the purchased item.
- The Company is not responsible for any incorrect use of the product by the user.
Copyrights
- All intellectual property rights, including copyrights, designs, methods, and trade secrets, are the property of the Company. These rights apply to the data on the Site, including product lists, descriptions, and images.
- It is prohibited to copy, duplicate, distribute, sell, market, or translate any information from the Site without prior written permission from the Company.
- No commercial use of the data or the product list is allowed without the written consent of the Company.
Confidentiality
- The Company takes standard precautions to ensure confidentiality of information, but is not responsible for any loss or unauthorized use of information under circumstances beyond its control.
- The Company will not use the information provided by customers for any purpose other than to enable the purchase on the virtual store and in accordance with applicable law.
- The Company does not store credit card numbers.
- To process payments, the Company uses a third-party service provider, “Isracart – Green Invoice,” and shares customer payment details with them. The Company operates with the highest security standards and complies with PCI DSS Level 1.
- The website supports a variety of payment methods: Visa, MasterCard, Leumi Card, American Express, Diners, and bank transfer via MASB with standing bank orders.